FREQUENTLY ASKED QUESTIONS


What are the shipping times for your products in the United States, Canada, United Kingdom, Australia, and New Zealand?

  • Processing Time: We take 1-2 business days to process your order.

  • Delivery Time: After processing, delivery will take 4-7 business days to the United States, Canada, United Kingdom, Australia, and New Zealand.

Do you provide product tracking information?

  • Yes, we do! You can request tracking information 2 days after placing your order.

  • Simply email us at support@lunavan.com to get your tracking details.

Some items are missing from my order. What happens?

  • Our products are shipped separately based on availability and warehouse location.

  • If your order contains items from multiple warehouses, you may receive multiple deliveries.

  • The rest of your order should arrive shortly.

I've received a damaged item. What can I do about it?

  • We apologize for the inconvenience.

  • Please send an image of the damaged item to support@lunavan.com, and we will arrange a similar replacement item to be sent to you as soon as possible.

Our customers tell it better than we do!

Excellent

4.7

/ 5

based on 9 067 reviews

Relief for Plantar Fasciitis

"I have plantar fasciitis and these shoes are so comfortable and have really helped with the pain in my feet!!! I highly recommend those with this condition and neuropathy. It definitely feels like you are walking on a cloud!!!!" "I have plantar fasciitis and these shoes are so comfortable and have really helped with the pain in my feet!!!... "I have plantar fasciitis and these shoes are so comfortable and have really helped with the pain in my feet!!! I highly recommend those with this condition and neuropathy. It definitely feels like you are walking on a cloud!!!!"

Debra J.

Super Comfortable After Break-In

"My Cloudies are awesome! It took a few days of off and on wearing to mold them to my feet. Then they became super-comfortable and now are truly 'mine.' Absolutely worth the purchase." "My Cloudies are awesome! It took a few days of off and on wearing to mold them to my feet.... "My Cloudies are awesome! It took a few days of off and on wearing to mold them to my feet. Then they became super-comfortable and now are truly 'mine.' Absolutely worth the purchase."

Janelle G.

Helped with Plantar Fasciitis

"Between doing my stretches and wearing these, I had no pain after two weeks! I ordered another pair for indoor and outdoor use. Highly recommended!" "Between doing my stretches and wearing these, I had no pain after two weeks! I ordered another pair for indoor... "Between doing my stretches and wearing these, I had no pain after two weeks! I ordered another pair for indoor and outdoor use. Highly recommended!"

Michelle D.

Comfortable Post-Injury

"I broke my knee and these are the only shoes I can wear right now. So comfortable. Thank you so much ❤️" "I broke my knee and these are the only shoes I can wear right now. So comfortable. Thank you so... "I broke my knee and these are the only shoes I can wear right now. So comfortable. Thank you so much ❤️"

Beth O.

Great Gift and Customer Service

"Bought 3 pairs, gifted one to my niece. She said they’re the most comfortable shoes she’s ever worn. Loved the constant email updates during shipping too." "Bought 3 pairs, gifted one to my niece. She said they’re the most comfortable shoes she’s ever worn. Loved the... "Bought 3 pairs, gifted one to my niece. She said they’re the most comfortable shoes she’s ever worn. Loved the constant email updates during shipping too."

Susan C.

Just What I Needed

"Being on my feet all day, I needed relief. These slippers are soft, squishy, and easy to wear around the house. Great buy." "Being on my feet all day, I needed relief. These slippers are soft, squishy, and easy to wear around the... "Being on my feet all day, I needed relief. These slippers are soft, squishy, and easy to wear around the house. Great buy."

Amanda T.

Not Just for Women

"Bought them for my wife, but ended up ordering a pair for myself. Surprisingly comfortable and stylish." "Bought them for my wife, but ended up ordering a pair for myself. Surprisingly comfortable and stylish." "Bought them for my wife, but ended up ordering a pair for myself. Surprisingly comfortable and stylish."

Carlos M.

Pain Relief at Last

"Was skeptical, but the Cloudies really helped reduce the heel pain I’ve been dealing with. Worth every penny." "Was skeptical, but the Cloudies really helped reduce the heel pain I’ve been dealing with. Worth every penny." "Was skeptical, but the Cloudies really helped reduce the heel pain I’ve been dealing with. Worth every penny."

Heather L.

Cozy and Cute

"Love how cute they are and how they feel like walking on marshmallows. I wear them all day at home." "Love how cute they are and how they feel like walking on marshmallows. I wear them all day at home." "Love how cute they are and how they feel like walking on marshmallows. I wear them all day at home."

Fatima K.

Size Runs a Bit Small

"Super comfy, but I suggest going one size up. Once I exchanged, they fit perfectly. Great customer service!" "Super comfy, but I suggest going one size up. Once I exchanged, they fit perfectly. Great customer service!" "Super comfy, but I suggest going one size up. Once I exchanged, they fit perfectly. Great customer service!"

Jake R.

  • FREE SHIPPING

    Free delivery on all orders.

  • 30 DAYS WARRANTY

    Try us for 30 days. Don't like it? Full refund.

  • SIMPLE RETURNS

    Very simple and clear returns policy.